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FREQUENTLY ASKED QUESTIONS

How long do customers store for?

Australian average stay for residential customers 10.3 months, business customers 6.2 years.

How do the customers move their goods to your storage facility.?

80% of customer use our fixed price cost packing & removal services. The remaining 20% do their own removal using friends and family to assist.

How do I pay? Do you offers any specials for pre-payment as I’m going overseas for a while?

We offer good discounts several ways, Pre-pay 6 months rental and receive 7th month fee, Pre-pay 12 months and receive months 13 & 14 free.

Do you offer protection insurance ?

We offer Transit insurance whilst your goods are being packed and on route to storage, and general contents insurance up to $40,000 per container whilst in storage.

How do I pay the insurance.?

Pay monthly when you pay your storage account.

What is Container self-storage and what are the advantages over traditional self storage?

Container self-storage is just like regular self-storage, except we deliver the container to you, and you either pack it or we can provide removalists at a extra charge! This makes it more convenient, and cost-effective than self-storage.

Is Container mobile self-storage more expensive than traditional self-storage?

Definitely not! In fact, ESSS is cheaper and much more convenient. ESSS helps deduct many costs associated with traditional self-storage such paying for a removalist to pack / unpack and re pack a storage container. Plus, we Guarantee, to beat any rate in the area buy 10% so you know that you are getting the cheapest rates!

How do I prepare and pack my belongings for storage and removal?

Check out our loading guide for packing your container yourself here.

How big is an Eastern Suburbs Self-Storage container?

Each ESSS container typically accommodates an average room and a 1 bedroom apartment.  Each ESSS container is 2.4m long, 1.5m wide and 2.2m high externally or 2.32m long, 1.46m wide and 1.98m high internally. ESSS also have a large door for easy access and can hold up to 1 tonne of weight.

What is the ESSS containers made out of?

Our ESSS are built to last – we have tried many materials over the years but we have refined the containerisation industry with a thick, solid and extremely secure material. ESSS have been custom built from the ground up after significant research into industry best practice standards. We have used a high-quality wood composite which is proven to be a stable and durable material to transport and store your belongings in. The moving industry has been moving your belongings in boxes like these for the last 20 years in Australia. The wood composite used breathes much better than steel containers reducing the chance for mould and mildew.

Is my EASTER SUBURB SELF STORAGE CONTAINER weather resistant?

We provide highly durable, weather-resistant covers when outside our premises, also they rest off the ground to ensure that your belongings are safe and dry should it rain while you move, and of course your container is stored securely and safely inside our storage facility.

How many Eastern Suburb Self Storage Containers will I need?

Generally, you will need 1 Eastern Suburb Self Storage Container for every small bedroom apartment/house. If in doubt we always provide more than needed to make sure your move is as stress free as possible. Alternatively, feel free to call one of our customer service representatives who can help you answer this question.

Where will my Eastern Suburb Self Storage Containers be delivered?

Each Eastern Suburb Self Storage Containers will be delivered on the back of our truck at the location of your choice! You can specify the exact location as long as the space can comfortably fit an average car. That is, wherever you would find to be the most convenient for loading and/or unloading, e.g. on the street or driveway. You can get more details about this by clicking

When can I access my Eastern Suburb Self Storage Containers?

You can access your Eastern Suburb Self Storage Containers 5 days a week. During the week we are open from 10 AM – 6 PM Tuesday to. Please remember to provide at least 24 hours notice

Note that Eastern Suburb Self Storage Containers closes on public holidays and between Christmas and New Year – please call for holiday dates.

How much does an Eastern Suburb Self Storage Containers cost?

1 box is $129 per month 2nd box is 129 x 2 less 10% and so on

How do I pay for my Eastern Suburb Self Storage Containers ?

Eastern Suburb Self Storage Containers has a dedicated secure automatic payment system set up through which you can pay by credit card. Other payment methods include direct debit or direct transfer. When you place your order, you will be charged the first month’s rent and packing supplies if applicable. On the same day each month thereafter, we will charge you the monthly rent.

Is my reservation deposit refundable?

We understand that the best of plans change and will therefore happily refund your reservation deposit provided you notify us of your decision to cancel more than 7 days in advance of your day of moving in.

How much time do I have to load/unload my Eastern Suburb Self Storage Containers ?

We charge $110 per hour to pack the container from the time we get there to the time we leave.

If you would like to pack the container yourself its $50.0 per hour

Will Eastern Suburb Self Storage Containers load my container for me?

We can offer this service no problem at the above prices

I’m thinking of moving to a regional/rural location, can you help?

We can deliver your stored goods anywhere is Australia.

Are there any items I cannot put in my Eastern Suburb Self Storage Containers?

Yes – for safety reasons you cannot store any of the following items:

  • Flammable or hazardous goods
  • Firearms, munitions or explosives
  • Toxic, polluted or contaminated goods
  • Expandable plastics (e.g. foam mattresses)
  • Living plants or animals
  • Food or perishable goods
  • Illegal goods
  • Waste
What about insurance?

A lot of insurance companies will cover you while in storage under your home and contents insurance policy however if not, we can offer the following insurance rates

Do you give discounts if I get multiple Eastern Suburb Self Storage Containers ?

Yes. Please call for our latest deals

Can I return my moving blankets at the end of the service?

Yes. We can refund $5 for each blanket returned as long as they are in good condition (not wet, torn, or damaged). All you need to do at the end of your storage term is to let the driver know and he will let management know to credit you back the money owed.

How do I organise re-delivery of my Eastern Suburb Self Storage Containers and how much notice do I need to give?

Organizing re-delivery of your Eastern Suburb Self Storage Containers is easy! Just give us a call or fill out the following enquiry form and we will get back to you, but be sure to give us at least 7 days notice for return of your Eastern Suburb Self Storage Containers and the more notice the better, particularly if you would like your Eastern Suburb Self Storage Containers  re-delivered around holidays such as Christmas and Easter.

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